Customer Success Calls

These twice yearly calls between the AlterPoint CEO and the executive teams of each customer provide a unique opportunity to discuss the relationship, uncover improvement opportunities, share successes and gain insight into what is on the horizon at AlterPoint.

Success Call Agenda

Overview of the Success Program

Review of current success level and influencing factors

Development of a Success Plan for the coming year

Updates on AlterPoint (includes product roadmap, special offers and more)

Summary

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Success Plans Defined

Tailored to each customer, this comprehensive action plan clearly outlines how success is defined by the customer, notes where AlterPoint stands today and provides a roadmap of the steps needed to get to 100% customer satisfaction.

Achieving Success

Each customer’s success plan guides the AlterPoint team on how to deliver 100% success for that customer. A detailed timeline and regular checkpoints ensure the plan is always on track, even when a customer’s priorities shift. When success is achieved, the plan is revisited to ensure success is maintained consistently.